We love our products, and are confident you will too.  We want every customer to feel satisfied, so if something is not right contact our customer service department right away by emailing support@tichiowellnesscener.com.

Please contact customer service prior to sending any product back for a return, replacement, or exchange.

With your refund request, please include some additional feedback regarding the item so we fully understand why it wasn’t a fit for you.  Please include your name, email address you used when ordering the product, product name, order ID, and contact info. Type “Refund Request” in the subject of the email.


Money Back Guarantee details:

Joint Renew

Refunds are available for Joint Renew excluding Shipping & Handling.  Initial shipping/handling charges are non-refundable.  Your empty bottle or the unused portion of Joint Renew must be returned for refund to be valid.  We cannot allow resale of Joint Renew, so empty and/or opened bottles will be refunded only after sufficient time has passed for a single customer to consume the product as directed.  If you ordered multiple bottles of Joint Renew, all bottles must be returned to be eligible for a refund. You have 60 days from date of ordering product to request a refund.  The customer is responsible for return shipping costs. Please allow 5 to 10 business days for all returns to process.

If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within 60 days from the date you originally purchased the item, for the refund to be valid.


Back Restoration System

You have 30 days from date of ordering product to request a refund.


Neck and Wrist Pain Remedy

You have 60 days from date of ordering product to request a refund.


The Movement Revolution

You have 90 days from date of ordering product to request a refund.


Sleep Your Way To A Pain Free Back

You have 7 days from date of ordering product to request a refund.


Returning any product without complying with the Company Refund Policy will result in loss of refund.

It usually takes 5 to 10 business days to process your package and could take up to another 10-14 business days (excluding holidays and weekends) for your refund to be processed.  Please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.

These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide quality products to our customers for years to come.


Disclaimer: The entire contents of this website are based upon the opinions of Dr. Joseph Tichio, DC, unless otherwise noted. This website is for information purposes only. By providing the information contained herein we are not diagnosing, treating, curing, mitigating, or preventing any type of disease or medical condition. The information on this website is not intended to replace a one-on-one relationship with a qualified healthcare professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of Joseph Tichio, Doctor of Chiropractic and his community. We encourage you to make your own health care decisions based upon your research and in partnership with a licensed professional healthcare provider in your state.